Widerrufsrecht

Return and Refund Policy

Thank you for shopping with us!

We hope you love your purchase, but if you’re not completely satisfied, we're here to help. Please read our return and refund policy below.

1. Returns

You have 5 days from the date of receipt to return your item(s).
Items must be unused, in their original condition, and in the original packaging.
To initiate a return, please contact our customer support team at [email address] with your order number and the reason for the return.
Certain items are non-returnable, including but not limited to [list of non-returnable items, e.g., custom-made products, perishable goods, etc.].
You will be responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part (e.g., damaged or incorrect items).

2. Refunds

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
If your return is approved, a refund will be processed to your original payment method within 10 days.
Shipping costs are non-refundable unless the return is a result of our error.
If your item was purchased as part of a sale, promotion, or bundled offer, the refund will be adjusted accordingly.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us within 2 days of receiving your order.

4. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please check your bank or payment provider’s policies.
If you’ve done so and still haven’t received your refund, please contact our customer support at [email address].

5. How to Return an Item

To return an item, follow these simple steps:

Contact Us: Email us at tzinternational6@gmail.com with your order number and the reason for your return.
Ship the Item Back: Once your return is approved, you will be provided with an address for shipping. Please ensure the item is well-packaged to avoid damage during transit.

6. Exceptions to the Policy

We reserve the right to refuse a return or refund in cases where the returned item doesn’t meet the conditions stated above. This includes items that are used, damaged, or missing parts for reasons not due to our error.